Abstract

Given that a retailer"s greatest asset, and largest controllable expense is its workforce, retailers that implement a solution that gives real-time visibility into labor practices and generates optimised schedules will help redeploy labor costs, improve comparable store sales and enhance customer service levels. By combining consumer traffic data with sophisticated workforce management tools, retailers can create schedules based not only on historical sales data – what has been – but on potential sales as indicated by customer flow – what could be. This concept – called "scheduling to the opportunity" – is an approach that focuses not on past business performance, but rather on the potential a retailer can achieve. The purpose of this paper is to examine "scheduling to the opportunity" in more depth and demonstrate how leading retailers make this concept work.

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White paper - Workforce Management: Scheduling to the Opportunity

Abstract