In the insurance industry, continually enhancing the relationships you have with policyholders, brokers, and agents is the only way you can achieve profitable and sustained growth. But increased competition, a complicated selling process, and a heterogeneous IT infrastructure can make that a challenge. To retain policyholders and increase their lifetime value, your producers and contact center employees must have the tools to offer, deliver, and service the products that policyholders want.
Infor Insurance Essentials enables you to build stronger, more profitable customer relationships by providing a single view of your policyholders so you can efficiently and cost-effectively deliver services that meet their needs. Real-time analytics help you make timely and relevant offers, regardless of the channel, while integration of your front-office and back-office processes into a comprehensive system delivers the ROI you need to succeed.
Infor Insurance Essentials includes:
Infor CRM (Customer Relationship Management)—a CRM software system that gives companies in the insurance industry the tools necessary to create a single view of the customer and engage in a continuous, multi-channel dialogue to optimise customer retention and growth.
Infor FMS (Financial Management System)—a financial resource management solution that makes it easy to address core financial requirements and integrate financial processes with other industry-specific processes such as claims management and underwriting.
Infor HCM (Human Capital Management)—a complete, Internet-enabled HR software solution that helps insurance companies manage their entire workforce from recruitment to retirement.
Infor PM (Performance Management)—enterprise performance management software that facilitates alignment of strategic objectives with operational budgets and activities for improved business performance and risk management.
Infor Open SOA (Service-Oriented Architecture)—an architectural approach that helps insurance companies enhance the agility of their Infor solutions for greater business efficiency.
Insurance-specific business experience built in.
Infor Insurance Essentials is comprised of the front-end and back-office solutions insurance companies need to deliver higher-value products and services to policyholders while saving time and money.
Infor has years of embedded industry experience acquired by partnering with insurance companies worldwide. Our business-specific, integrated solutions are tailored for organisations that seek to get the most value out of their current relationships, build new relationships that support long-term, profitable growth ... and be more enterprising.
