What it Is
Using CRM Enterprise Service, you can:
- Get a complete look at customer data—including interaction history—no matter where it's stored within your company.
- Manage inbound customer emails without breaking a sweat.
- Reduce costs.
- Stay on budget.
- Improve productivity.
All that, with one application. And you'll find that it's so easy to use, even your most inexperienced agents can zip through a customer interaction without a problem.
With CRM Enterprise Service, you can provide:
- Personalized interaction—Define each step in a customer interaction for your agents-including what to say, ask, or suggest.
- 24x7 customer self-service—Your customers can find answers on the web, and you can reply to their emails in a way that shows you understand their needs.
- Better customer service—Extend personalized offers to customers at the time of your interaction, shorten call times, resolve issues the first time, and make sure you treat customers in a consistent way.
- Quick access to accurate information—You and your customers can look up articles, solutions, and frequently asked questions, helping you answer your customers' questions and helping your customers make up their minds.
In short, you can satisfy your customers while cutting your costs.
Spotlight: Infor CRM Service Demo
See how contact centers improve customer support effectiveness and accelerate response times while controlling costs.
Testimonial
Over the last seven years we have had daily proof of the value that Infor CRM provides. It was a logical step to upgrade to the newest version and continue our investment in a successful future.
- Swiss International Air Lines Ag (EMEA)
