Infor CRM (Customer Relationship Management)

Create growth and loyalty through continuous customer dialogue.

Leading customer-focused companies view every customer interaction as an opportunity to make a new offer, improve retention, increase revenue, build loyalty, or strengthen their brand. Infor CRM (Customer Relationship Management) helps companies optimise customer relationships by integrating marketing, sales, and service. By providing a full 360-degree view of customers, the system enables a consistent and continuous customer dialogue based on real-time information. With this advanced set of solutions, you can make the most of every interaction with every customer across every channel or touch point. As a result, you gain true customer insight, along with the ability to act on that insight.

Infor's CRM software system helps companies like yours:

• Run campaigns that align with your customers' preferences
• Tightly integrate marketing across all inbound and outbound channels
• Increase sales productivity by providing customer insight
• Manage marketing and sales resources more efficiently
• Turn contact centers into profit centers

Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components:

Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analysed to identify high-impact offers at the moment of customer interaction.

Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction.

Service—serves as the foundation for personalised contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalised, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.