Infor ERP (Enterprise Resource Planning) > Service Management

Power and control for customer-centric service and maintenance.

Increased competition and the imperative to retain customers by offering new products and services mean that aftermarket service has become an area of focus for many manufacturers. They recognise the need to be more proactive in tracking and managing equipment performance and to increase resource utilisation and responsiveness in order to satisfy customer requirements and ensure equipment uptime. 

For equipment-related service and maintenance organisations looking to balance customer satisfaction, resource utilisation, and profitability, Infor delivers the only total aftermarket service solution that enables fully integrated, robust, and scalable automated field service management. You'll quickly adapt to continuing change and extend the benefits of automated field service operations to your entire organisation.

Infor ERP Service Management helps companies like yours:

• Shorten time from call to cash
• Track equipment performance
• Fully automate just-in-time maintenance
• Optimise scheduling and increase revenue per technician
• Take control of spare parts management
• Track resolution history throughout the equipment lifecycle
• Manage costs within warranties and contractual agreements
• Uncover sales opportunities through better customer relationship management 

  Product Spotlight: click here for information about specific Infor ERP Products for manufacturing

Ideal for manufacturers, dealers, and distributed service delivery organisations, Service Management helps companies improve visibility and take a more proactive stance to providing aftermarket services. Modules include: customer service interaction management/call management; an installed base dashboard for generating and maintaining complex equipment records; entitlement management (contracts, warranties, and service policies); a web-based service order dashboard for providing visibility and control to dispatchers, supervisors, and customers; and service scheduling with complete field workforce management and workload forecasting capabilities, as well as a dynamic scheduling assistant. Parts planning logistics, reverse logistics, and mobile service are also covered. 

  Contact us to learn how Infor's ERP software will make a difference in your manufacturing business.